cancellations

cancellations are normal in any enterprise 3%-10% is normal for client initiated and could be as high as 40% when seller initiated. emotions play a part here and it doesn't matter who is right or wrong-it is immaterial when emotions are involved. a refund at the dept. store is harmless, nobody suffers- but if you have 5 hours invested and $100 of your own money invested and the marketing and company have $800 invested-it hurts a little if you are a pro and it hurts more if not a pro, I've seen people quit their career when they lost $1200 least when they expected it.

a medical study showed that some doctors had more lawsuits than others and the study showed

the ones that had less lawsuits is because the patients "felt" the doctor cared for them even if they messed up. the same applies to sales where no matter what happened they did not cancel

because they "felt" the salesperson really cared (empathy). anyway besides the boring details

of sales gone south-- i will share some cancellations caused by ANIMALS. most of these occurred

in time share sales.

a customer is on a penthouse deck in puerto vallarta ($63,000 sale) he's having a grand time

envisioning travelling in style from now on-his icy drink in his hand plus the warm sun on his face/ not to mention the bikini parade down below is the perfect scenario for the sale being consummated and whammo!!! a fish smacks him on the face! I'll explain-the frigate bird who you have seen on t.v. the one that inflates his neck like a big red balloon when mating-their m.o.

is to dive down on seagulls and the like when they have plucked a fish out the water, this bird has a 7 foot wingspan and is quite intimidating to the smaller birds- in this way ,to escape the possible attack they drop their payload to escape the frigate bird-this where the fish came from.

the idea is to get free food that has been dropped, in this case on your clients head. it fell from

100 to 200 feet. it was a Spanish mackerel (looks like a small barracuda with yellow spots) the client was shocked (so would you-try it) and the sting must have been lasting. the loss of pride

as there were 5-6 witnesses was not as bad as the "omen" it presented--this is a bad dealmmmm. i personally can see why the deal went south, but in all honesty i believe the fish shit splattered in a downward spill all across his aloha shirt while going down the elevator and thru the lobby was the clincher here.

this middle aged lady who never really went anywhere was on an idyllic beach (yelapa)and probably wondering why she had been neglecting her valued vacation time in the past.

she had just bought her time share the day before and we gave her family a complimentary

boat-lunch-beach tour. shes sitting in a chair sunburning her tonsils staring at the majestic

sierra madre mountains that descend to the ocean when aaaaahhhhh a monster! to her at that moment and time a monster was attacking her-the beach vendors would walk around with a 4 foot iguana and thrust it into your face to get your attention to get a photo sale -you and the iguana-like mickey mouse in Disneyland-but the lady went berserk-she had never seen one

and the first time should not be by surprise and that big and colorful and horrendous. she really lost it-some people react differently to things- i felt sorry for her she was still shaking when she came to cancel and the manager was furious and was insulting to them-you cant cancel because

of a iguana (see above re emotions)we lost the sale #%@& iguana.

in the warmer Latin climes they call it the cankle, the most horrible looking spider ever, honest.

you can guess where this story is going....our new members from that day were celebrating a night on the town possibly recounting how they got a better deal. somewhat drunk they flick the light switch on in their hotel room and (remember the movie "the thing" where the virus has made a decapitated human head grow legs and it is scurrying away and the actor says gimme a f*****g break!) this would be your reaction too-someone is pulling a fast one here-this thing cannot exist, disbelief grows to concern to say the least as it rose to its hind legs and hissed!

it also has claws, its not a spider per-se its called amblyphygi something or other, since I'm not

well versed to place photos I'll put the photo of one on the next page, anyway it looks like a cross between a cockroach-scorpion-spider-worst nightmare. he tried to attack it and it hid in plain

sight, so he claimed, do you think you would sleep well knowing this thing was creeping around?

they stayed in another room and we killed it in the morning- i was impressed--if you are not i will send one to your house. look for the photo-ambly and i have many more animal induced

cancellation stories-later.